Entry into Retail Roles

The Entry into Retail Skill Set contains the following units:
SIRXCEG001 Engage the customer
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
SIRXIND001 Work effectively in a service environment
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

On successful completion, students will receive a Statement of Attainment.

There are no entry requirements for this course. You can enrol now.

The course is delivered online.

How is it delivered?
- Interactive online eLearning
- Individual Trainer support sessions via phone or web

We are here to help you succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or video link to assist you whenever you need individual course support.

To achieve this skill set, students will successfully complete 2 units of competency:

SIRXCEG001 Engage the customer*
SIRXIND001 Work effectively in a service environment*

*Unit has work placement or simulated work environment component

When studying with Qualify, you will have the opportunity to undertake tasks and/or assessments related to a workplace environment.

With blended learning, we want you to develop "work-ready" skills that complement the theory components of your course.

Our simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our website in the Current Students Learning Hub.

To undertake this course, you will need:
- Regular access to a computer or tablet
- An email address and regular access to a reliable internet connection
- Basic to intermediate computer skills
- To meet language, literacy and numeracy (LLN) requirements and pass a short LLN test
- The ability and willingness to study online lesson material and complete online assessment activities
- Undertake some assessment activities in the workplace or simulated work environment or complete a practical work placement
- PDF reader software (e.g., Adobe Acrobat)
- Video conferencing software (e.g., MS Teams)
- The ability to communicate in English
- The ability to understand and follow detailed instructions given verbally or written in English

Unique Student Identifier
It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to: www.usi.gov.au

$395.
This course is provided at a fee-for-service in all states.
Visit our Fee Schedule here