Our industry skill set courses are tailored and codesigned with employment services provider partners.

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We are passionate about working with employment services partners and industry to help jobseekers build skill the skills they need to secure rewarding employment.

Our nationally accredited skill sets are codesigned with employment services partners to ensure jobseekers develop skills aligned to local workforce needs. We support employer participation with opportunities for employer presentations and workplace tours.

Delivered in a blend of on-site workshops, individual trainer support and eLearning, our vocational skill set courses include:

Empowering Futures in Customer Service:

  • BSBOPS304 Deliver and monitor a service to customers
  • SIRXCEG002 Assist with customer difficulties

Empowering Futures in Business:

  • BSBTEC301 Design and produce business documents
  • BSBPEF301 Organise personal work priorities

Empowering Futures in Customer Service:

  • BSBOPS304 Deliver and monitor a service to customers
  • SIRXCEG002 Assist with customer difficulties

Empowering Futures in Retail:

  • SIRXCEG001 Engage the customer*
  • SIRXIND001 Work effectively in a service environment*

Our Empowering Futures Vocational Skillsets are tailored and delivered to meet employment services partner requirements. Minimum group sizes apply.

Our Empowering Futures Vocational Skillsets are delivered in a blended model, including:

  • On-site workshops over 5 days
  • Practical, hands-on learning activities
  • Individual trainer support sessions via phone or web
  • Interactive online eLearning

The skill sets are 8 weeks in duration and deemed Full-time.

We are here to help our learners succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or video link to assist whenever individual course support is needed.

Our passionate industry trainers specialise in engaging jobseekers through interactive, student-led training delivery. Our programs include hands-on practical activities to help students build skills and confidence and consolidate their learning.

To undertake this course, you will need:
- Regular access to a computer or tablet
- An email address and regular access to a reliable internet connection
- Basic to intermediate computer skills
- To meet language, literacy and numeracy (LLN) requirements and pass a short LLN test
- The ability and willingness to study online lesson material and complete online assessment activities
- Undertake some assessment activities in the workplace or simulated work environment or complete a practical work placement
- PDF reader software (e.g., Adobe Acrobat)
- Video conferencing software (e.g., MS Teams)
- The ability to communicate in English
- The ability to understand and follow detailed instructions given verbally or written in English

Unique Student Identifier
It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to: $300.
This course is provided at a fee-for-service in all states.

$1495 per person. Minimum group size 12
Visit our Fee Schedule here

  • Duration 8 Weeks Full-time
  • Learning mode Blended
  • Type Nationally recognised accredited training

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.

Other training pathways available...