Certificate III in Retail

Certificate III in Retail

The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

Refer your jobseeker Enrol now

Flexible, practical and industry-focused training
Begin your career in retail with blended learning.

The Qualify Certificate III in Retail course offers flexible study options while you build your retail customer services skills and knowledge. This qualification provides a pathway to work in a range of retail settings including specialty retailers, supermarkets, department stores and fast food restaurants

Delivered in a blended format, our trainer and student support teams are dedicated to enhancing your learning experience and helping you achieve your course goals.

There are no entry requirements for this qualification. You can enrol now.

The course is delivered in a blended format.

How is it delivered?
– Interactive online eLearning
– Monthly virtual workshops
– Individual Trainer support sessions via phone or web

We are here to help you succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or video link to assist you whenever you need individual course support.

To achieve this qualification, students will complete 13 units of study consisting of 8 core units and 5 elective units

*SIRXCOM002 Work effectively in a team
*SIRXIND001 Work effectively in a service environment
*SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
*SIRXCEG002 Assist with customer difficulties
*SIRXCEG001 Engage the customer
*SIRXCEG003 Build customer relationships and loyalty
*SIRXSLS001 Sell to the retail customer
BSBPEF201 Support personal wellbeing in the workplace
SIRXIND005 Develop personal productivity
BSBTEC301 Design and produce business documents
BSBSTR301 Contribute to continuous improvement
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays

*Unit has work placement or simulated work environment component

Employers: Grow your business – Train, support and retain your staff.
There are a range of financial incentives and benefits available to businesses that offer work-based training opportunities

Employees: Earn while you learn – Set yourself up for the career you want.
Traineeships are a great pathway to expand your skills. They allow you to combine work and study whilst gaining a nationally recognised qualification and earning a wage.

Qualify offers this course as a traineeship to students moving into a retail role or those currently working in a retail environment wanting to obtain a formal qualification.
To be eligible to enrol as a trainee you must:
- Be employed in business environment
- Have a signed traineeship contract

Traineeship funding is available under the Australian Apprenticeship System.

Click here to learn more

When studying with Qualify, you will have the opportunity to undertake tasks and/or assessments related to a workplace environment.

With blended learning, we want you to develop "work-ready" skills that complement the theory components of your course.

Our simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our website in the Current Students Learning Hub.

To undertake this course, you will need:
- Regular access to a computer or tablet
- An email address and regular access to a reliable internet connection
- Basic to intermediate computer skills
- To meet language, literacy and numeracy (LLN) requirements and pass a short LLN test
- The ability and willingness to study online and complete online assessment activities
- Undertake some assessment activities in the workplace or simulated work environment
- PDF reader software (e.g., Adobe Acrobat)
- Video conferencing software (e.g., MS Teams)
- The ability to communicate in English
- The ability to understand and follow detailed instructions given verbally or written in English

Unique Student Identifier is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to www.usi.gov.au

This course is provided at a fee-for-service in all states.

*This course is subsidised by the Government of South Australia through the Subsidised Training List (eligibility criteria applies).

If eligible for subsidised training, a student co-contribution is payable on enrolment.
Visit our Fee Schedule here
*Enrolment will be valid for up to 12 months.

  • Duration Full-time 1 Year
  • Learning mode Blended or Traineeship
  • Type Nationally recognised accredited training
  • Download brochure

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.

Other training pathways available...