Entry into Customer Service Roles

Entry into Customer Service Roles

The Entry into Customer Service Skill Set is designed to help students build valuable skills to set them up for success in a customer-centric service environment.

Enrol Now Register your Jobseeker

The Entry into Customer Service Skill Set contains the following units:
BSBOPS304 Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
SIRXCEG002 Assist with customer difficulties
This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

On successful completion, students will receive a Statement of Attainment.

There are no entry requirements for this course. You can enrol now.

The course is delivered online.

How is it delivered?
- Interactive online eLearning
- Individual Trainer support sessions via phone or web

We are here to help you succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or video link to assist you whenever you need individual course support.

To achieve this skill set, students will successfully complete 2 units of competency:

BSBOPS304 Deliver and monitor a service to customers*
SIRXCEG002 Assist with customer difficulties*

*Unit has work placement or simulated work environment component

When studying with Qualify, you will have the opportunity to undertake tasks and/or assessments related to a workplace environment.

With blended learning, we want you to develop "work-ready" skills that complement the theory components of your course.

Our simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our website in the Current Students Learning Hub.

To undertake this course, you will need:
- Regular access to a computer or tablet
- An email address and regular access to a reliable internet connection
- Basic to intermediate computer skills
- To meet language, literacy and numeracy (LLN) requirements and pass a short LLN test
- The ability and willingness to study online lesson material and complete online assessment activities
- Undertake some assessment activities in the workplace or simulated work environment or complete a practical work placement
- PDF reader software (e.g., Adobe Acrobat)
- Video conferencing software (e.g., MS Teams)
- The ability to communicate in English
- The ability to understand and follow detailed instructions given verbally or written in English

Unique Student Identifier
It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to: www.usi.gov.au

This course is provided at a fee-for-service in all states.
Visit our Fee Schedule here

  • Start date Available Now
  • Duration 8 Weeks Full-time
  • Learning mode Online
  • Type Accredited training
  • Download brochure

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.

More Workforce Australia Activities...